Questions? Call Us Toll-Free:   1-800-452-7665

Website Policies / Terms & Conditions

>   Return Checklist
>   Unauthorized Returns
>   Warranties
>   Quick Shipping Policy
>   Shipping Damage
>   Images and Photos
>   Pricing

Returns Checklist:

1: Customers may return, at their cost, any item EXCEPT gas, electrical, tools, or special order parts within 30 days of receiving your order if not entirely satisfied with your purchase. If your order was shipped you have 30 days from the date you received said order.

2: All returns are subject to a minimum restocking fee of 25%.
      •   Normal stocking items need no prior approval to be returned, provided the criteria below are met.

3: Special order items must be paid for ahead of ordering and cannot be returned. Shipping and handling charges will not be refunded.
      •   Most of our suppliers do not allow returns. Therefore special ordered parts are not eligible for return. If you wish to know the status of a part (normal stocking, nonstock/special order, etc.) please inquire prior to placing your order. Contact Us Here.

4: Requests to cancel non-stock/special ordered parts may be denied.
      •   In order to cancel your order for a non-stock/special ordered part, we must be able to cancel with our supplier. If the item is in transit to us we may not be able to honor your request to cancel.

5: All returned parts must be new and unused.
      •   Any item having been returned for credit that shows any signs of use or installation will be rejected. Items will be disposed of and no credit will be issued.

6: All returned parts must be in their original packaging.
      •   Packaging must be in acceptable and resalable condition.
      •   Packaging must be in its original factory sealed packaging.
      •   There should be no new writing or markings on the packaging.
      •   Any item not meeting these criteria will be rejected for credit or assessed a restocking fee, depending on the packaging condition.

7: All returned parts should be accompanied by a copy of the original invoice.

8: If the product being returned was an error on behalf of Ideal Appliance Parts we will provide return shipping information and cover return shipping costs. All other returns will be at the customer’s expense.

We take pride in our ability to service you and provide you with correct information. In the event we fail to do this and you receive an incorrect part due to our mistake, we will take care of getting you a replacement part, or credit, if you so desire.

Unauthorized Returns

Any purchase returned to Ideal Appliance Parts without an authorization number, without proper packaging or paperwork or later than 30 days from the original date of shipment are considered unauthorized returns. Refused shipments during delivery are also considered an unauthorized return. Note: All gas and electrical items purchased from Ideal Appliance Parts cannot be returned.

Warranties

Ideal Appliance Parts warranties all parts for 90 days from the original shipping date. After 90 days, the part may carry a warranty from the manufacturer (most warranties last close to a year). All properly returned warranties will be processed immediately unless it is required to be inspected by the manufacturer itself.

When it comes to “Date-Coded Warranties”, the customer is responsible for inspecting all elements of the product before they install or have it installed. If the date code falls outside of the manufacturer’s warranty period, we cannot accept it.

Quick Shipping Policy

All fully in-stock orders will ship within the next business day of you placing an order.

Out-of-stock items should ship within the next business day of your parts being received by our warehouse. Likewise, overnight and 2nd day delivery will be shipped as requested after the order has been processed at the warehouse, at an additional cost.

Most orders of in-stock items ship within one business day via Ideal's delivery service of choice. Ideal charges a flat-rate shipping of $8.99 to all 50 states. Shipments to Canada will be charged a flat rate of $25. When we ship to Canada, if there are unforeseen fees (such as border fees), the customer is responsible for said fees. You will be contacted and made aware if additional freight charges will apply before your order is processed, should there happen to be any.

***Holidays and weekends are exceptions! ***

Shipping Damage

UPS Damage

In the event you receive an item that was damaged by UPS, please let us know. The damage must be reported within 7 days of receiving the part(s).

We will file a claim with UPS. UPS may elect to pick up the damaged item, so please keep the damaged item on hand along with the original packaging until you hear from us or the item is picked up by UPS.

***Please note that there are several items such as glass cooktops, panels, tubs, etc. are highly fragile and prone to damage when shipped UPS. ***

Images and Photos

Images and photos on this website are for general information purposes only and actual items may be slightly different than depicted. Images are gathered from manufacturers and other sources. We do our best to insure that the images are accurate; however with unknown changes by manufacturers and other factors beyond our control, sometimes errors can occur.

When it comes to parts being replaced by a new version, we go by lists provided to us by the manufacturers. Sometimes small details change or nothing at all. You can check your model number and ensure it is the right part by searching on our site.

If you have any questions or concerns about your replacement being the correct part, please feel free to call one of our locations or email parts@idealappliance.com. We will do our best to make sure you get the correct replacement and answer any questions you may have.

Pricing

Ideal does not claim all prices on the website are 100% accurate all of the times and reserves the right to refuse any sale that may contain an inaccurate price. Pricing systems are automated and errors can occur. Customers will be notified of any errors. We believe this document clearly explains our policies as a whole. If you have a question concerning the return of a part you have purchased that is not covered above, please contact us. Thank you, Ideal Appliance Parts

DISCLAIMER: Terms listed in these policies are subject to change without notice. Ideal Appliance Parts reserves the right to cancel orders at any time. We are not responsible for any labor costs or damage that may result from improper installation.